Refund eligibility
Within 7 days of purchase, you may request a refund if none of that purchase’s credits has been used. Eligibility is checked per purchase, not against the total account balance. Email me@sayori.org from your account email with your Stripe receipt or order ID. Do not send a card number.
Support verifies the request and refunds through Stripe to the original payment method. Arrival time depends on the payment method and bank. Credits from that purchase are revoked. Other purchases are unaffected. This policy does not limit rights required by applicable law.
Subscription and cancellation
The monthly plan renews automatically and grants 300 credits per paid period, with no rollover. Each account can have one active subscription. Open “Manage billing” in your account to use Stripe Customer Portal. Cancellation takes effect at period end and does not automatically issue a refund.
Top-ups and usage
Each top-up grants 300 credits with no expiry and needs no subscription. Monthly credits are used first. Each successful hosted capture or smart query costs one credit. A reviewable result counts as success. Model and validation failures release reserved credits. Retrying the same request ID and content never debits twice; changed content is a new request.
Service scope
AI can make mistakes. Results are previews and require your confirmation before changing your local vault. Local management, local models, keyword search and BYOK are free. You can choose them if hosted AI is unavailable or credits run out. Accounts and payments on other Sayori websites are separate.